What To Do When A Pipe Bursts - Bosley Real Estate Ltd. Brokerage - Homes and houses for sale in Toronto including Cabbagetown, The Annex, Danforth Village, Lawrence Park and Riverdale

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26 August 2019
Bosley Real Estate

What To Do When A Pipe Bursts

If you’ve ever had a leaky or burst pipe, you know how much damage water can do to your home. No one is immune - homeowners, condo managers, superintendents, property or facility managers, or landlords. Waiting for a plumber can take hours, and calling 311 to get your water shutoff is a huge hassle. We spoke with some experts - the team at reed, whose software helps resolve catastrophic water leaks. When you have a leak or burst pipe, time is not on your side, and the sooner you can take action the better.

So what are the best steps to take while you wait for the plumber to arrive?

1. Shut off your water main

In many homes, the water main is located in the basement or on an outside wall of the building. Turning it clockwise turns it off completely. But if you live in or manage a building, finding and maneuvering the water main becomes a lot more complicated. 

This is where an app like reed  comes in handy. Founded by second-generation plumber Adam Bartman, reed’s sophisticated system has leak detection devices, electronically controlled valves and meters, and more.

Frustrated by the lack of modern technological solutions, Bartman design software with connected monitoring devices. Reed’s is managed from a user-friendly dashboard, where you can track leak detection devices, electric control valves, water meters, pressure reducing valve, and connected back-flow prevention devices - without having to scramble to find a valve. 

2. Clean up water asap to avoid damage

It’s always a great idea to keep a stock of old towels on hand. Cleaning up excess water as soon as possible will help to prevent mould and mildew from forming. If you have a dehumidifier, move it near the leak to help pull the excess water out of the air and surrounding area. Water damage experts can help with full flooding, but reed can help detect leaks before a problem becomes too big to solve on your own.

Our Bosley realtors have seen it all when it comes to homes, apartments, commercial spaces, and condos with water damage. Some damage is visible to the naked eye while others come out during   inspections. The sooner you can get rid of the water the less lasting damage will remain. 

3. Turn on the taps

Especially in cold climates like Ontario, it’s a good idea to drain your pipes so they don’t freeze and burst. Start by draining your cold taps first. Next, turn off your hot water heater and drain the hot taps. If possible, you can also turn up the heating in your home to help prevent pipes from freezing.

4. Document the damage

Even if you don’t think you're going to make an insurance claim, it’s a good idea to start documenting any damage right away. You never know when a minor problem could escalate into a major one. Also, don’t be too quick to throw away damaged items. The insurance company might require more evidence before granting a claim. Take photographs and also handwritten or typed notes on dates and times when incidents occurred, initial service was rendered, as well and any follow-up service or maintenance.


Having a pipe burst is never an ideal situation for a homeowner but there are steps you can take in the aftermath to mitigate the damage and ensure you have all the necessary documentation for a potential insurance claim. If you have previously experienced a burst pipe or pipes, and are concerned about how it has affected your property’s resale, contact a knowledgeable professional like the Realtors at Bosley.